Frequently Asked Questions

HOW DO I CANCEL MY ORDER?

In the event you wish to cancel your order, please contact us. 

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.

Only once the package has returned to our warehouse, will we be able to process the cancellation.

CAN I CHANGE MY ORDER?

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you to contact us and cancel the incorrect order.

Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

DOES THE WATCH COME WITH A STRAP?

A watch that you select from our product page will consist of the watch face and the respective wristband.

WHEN WILL I RECEIVE MY ORDER?

We aim to ensure that you receive your order as quickly as possible.

Once your order successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched.

You should receive your order 7-10 business days thereafter. Packages are not transported on weekends and local public holidays.

Kindly note that the estimated delivery times (7-10 business days) are estimates and may vary due to external factors outside of Wyndham's, and its courier’s, control.

These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.

FROM WHERE ARE YOUR PRODUCTS SHIPPED?

Orders are shipped from our warehouse in Phoenix, Arizona.